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About Ash:
Ash is a B2B platform that empowers clients such as payors, digital health companies, and public health departments to initiate and oversee white-labeled at-home testing programs. Ash believes that by bringing testing to wherever is most convenient for patients, it helps eliminate social and structural barriers, thereby enhancing the inclusivity and accessibility of healthcare.
Ash is a venture-backed Series A company that has raised $15M to date, with a clear pathway to profitability. In the last fiscal year, Ash increased its revenue by over 100% and is now seeking new team members who have experience in developing and scaling startups. As a fast-paced tech startup, we value employees who can take ownership of projects, pivot easily, and iterate until they achieve success. As healthcare enthusiasts, our employee culture prioritizes assisting others—our clients, their patients, and each other!
This is an in-person role in our NYC office with some flexibility to work remote.
About the Role:
Ash is looking for a bilingual Customer Support Associate to help manage our customer and client support needs in both English and as needed, Spanish. This person will be responsible for maintaining our support desks, including addressing new tickets, checking on and promoting the progress of outstanding tickets and closing out resolved tickets, all in a timely manner. The customer support associate will work closely with our operations, lab and engineering teams to triage issues, both inbound and outbound, and will serve as the customer-facing representative. Our helpdesk also serves as a key source of data for Ash, informing us on customer feedback, issues, and trends. The customer support associate will play a key role in organizing this data into usable insights, acting as an advocate for our customers and helping to improve the Ash experience.
Responsibilities
Qualities:
What We Offer:
Commitment to Diversity, Equity and Inclusion
Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems in making healthcare more accessible and inclusive. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.
Full Time
Business Services
$59k-78k (estimate)
03/09/2024
07/09/2024
theashgroup.com
DENVER, CO
25 - 50
2004
KAY LIVINGSTON ASH
<$5M
Business Services
The job skills required for Customer Support Associate include Customer Support, Futures, Written Communication, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
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Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
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Route and direct customer requests to appropriate personnel.
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Work within various teams to ensure outstanding customer service.
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Support agents can find out which tickets need their attention the most by creating customized ticket views.
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Develop professional relationships with ongoing customers through excellent customer service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
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Listen attentively and actively.
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Take ownership and responsibility.
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Attending training sessions to grow knowledge of products and to develop customer service skills.
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Maintain broad knowledge of customer products and services.
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